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Technical Customer Service (TCS) / International Support, Chennai

Company: A global digital transformation and business process outsourcing (BPO) company

Process: Technical Customer Service (TCS) / International Support

Employment – Full time on-roll job

Location: Chennai (Perungalathur)

Working Mode: 5 working days with 2 rotational weekly offs. Work from Office

Shift: Rotational shifts (Day & Night)

Transportation: Transport / Cab facility available as per company policy

Joining required: Immediate to early joiners preferred

Interview mode: Personal Interview (No option for Virtual Interview)

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Criteria -

Experience: 0 - 2 years (Freshers with strong communication are eligible; minimum 6 months of customer service experience preferred)

Salary: ₹2.9 LPA – ₹3.5 LPA (Based on experience)

Education: Any Graduate or above (College students currently studying are also welcome) 

Strong interest in technology, smart home devices, and gadgets 

Basic knowledge of Wi-Fi routers, internet connections, and network troubleshooting 

Good typing skills (30+ words per minute) 

Strong communication, listening, and interpersonal abilities 

Should be flexible to work in rotational shifts, including evenings and weekends

Job Role - 

As a Technical Customer Service Associate supporting a leading global smart home security brand, you will help customers solve technical problems with smart devices through phone calls, chat, and email to ensure an exceptional experience.

Key Responsibilities:

  • Customer Support & Troubleshooting: Assist customers with smart home devices (video doorbells, security cameras, alarm systems) and accounts, guiding them step-by-step through setup, configuration, and Wi-Fi connectivity issues.

  • Issue Resolution: Listen actively, diagnose technical problems, record customer issues and solutions accurately, and provide friendly, professional, and patient service.

  • Collaboration & Improvement: Work closely with other internal teams when issues require further support, and suggest service improvements based on direct customer feedback.

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To Apply -  

Interested candidates need to share detailed resume through WhatsApp to 8147221509.


Or

through email to Apply@askexim.in with subject line "International BPO Chennai"

(Kindly do not apply if not interested.)

Kindly note – This is for full time on-roll job with the company. This does not involve paying any money for registration or placement.

Any Query ? WhatsApp 8147221509 (NO CALL)

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